Refund policy

At Miami Style Co., we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Order Cancellation

You may cancel your order free of charge provided your cancellation request is received before your order has been processed or shipped.

Once an order has been processed and/or shipped, it can no longer be canceled. If you no longer wish to keep the item after it has been delivered, you may request a return in accordance with the Return Policy below.

To request an order cancellation, please contact us as soon as possible at Support@miamistyleco.com.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

  • Be unworn, unused, and in its original condition.
  • Include all original tags and packaging.
  • Be accompanied by proof of purchase or your order confirmation.

To initiate a return, please contact us at Support@miamistyleco.com. Once your return request is approved, we will provide you with return instructions and, where applicable, a return shipping label.

Returns sent without first contacting us and receiving return authorization will not be accepted.

Refunds

Refunds are processed only after the returned item has been received and inspected.

If your return is approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time before the funds appear in your account.

Original shipping charges are non-refundable unless the return is the result of our error, such as receiving an incorrect or defective item.

Orders that have already been processed or shipped are not eligible for cancellation or an immediate refund. Customers who no longer wish to keep their order after shipment may return the item once it has been delivered, provided it meets the return eligibility requirements outlined above.

If more than 15 business days have passed since your refund was approved, please contact us at Support@miamistyleco.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is defective, damaged during transit, or incorrect, please contact us immediately at Support@miamistyleco.com and include clear photographs of the issue. We will evaluate your claim and work promptly to provide an appropriate solution, which may include a replacement, exchange, or refund where applicable.

Exchanges

The quickest way to receive a different size, color, or product is to return your eligible item and place a new order once your return has been approved.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products.
  • Perishable goods.
  • Beauty and personal care products.
  • Hazardous materials, flammable liquids, or gases.
  • Gift cards.
  • Final sale or clearance items, unless required by applicable law.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason.

To qualify, the item must be returned in the same condition in which it was received, unused, unworn, with all original tags, packaging, and proof of purchase.

Refused Deliveries

If a shipment is refused by the customer or returned due to an incorrect or incomplete shipping address provided by the customer, any refund will be processed only after the parcel has been returned to us. Shipping costs, return shipping costs, customs charges, and any applicable carrier fees may be deducted from the refund where permitted by law.

Chargebacks and Payment Disputes

We are committed to resolving any issues with your order fairly and promptly.

Before initiating a chargeback or payment dispute with your bank or payment provider, we ask that you contact our customer support team at Support@miamistyleco.com. In most cases, we are able to resolve concerns through returns, exchanges, replacements, or refunds in accordance with this policy.

Filing a chargeback while an order is in transit, while a return is being processed, or while our support team is actively working toward a resolution may delay the resolution process and can interfere with our ability to provide timely assistance.

Contact Us

If you have any questions regarding this Refund Policy or need assistance with your order, please contact us:

Email: Support@miamistyleco.com

We are always happy to assist you.